Box Office Representative - Part Time - 2nd Shift at Northfield Park Racino

Northfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

17.04

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Ticketing Systems, Upselling, Cross Selling, Conflict Resolution, Interpersonal Skills, Multi-line Phone Etiquette, Written Communication, Oral Communication, Time Management, Flexibility

Industry

Hospitality

Description

Description It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery. Principal Duties & Responsibilities Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests Perform ticket verification prior to entry into exhibit and events Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services Resolve guest complaints within the scope of authority Utilize and balance a cash drawer and ticket sales with various tender types Interpret and operate numerous computer and ticketing systems with accuracy Answer multi-line telephones using proper etiquette Requirements Performs other job-related duties as requested Proof of eligibility to work in the United States Education High School Diploma, GED or equivalent Preferred Work Experience 6+ Months of Prior Relevant Experience with customer service and cash handling Preferred Additional Requirements Work varied shifts, to include weekends and holidays Required Ticketing experience Preferred Experience working in a similar resort setting Preferred Knowledge, Skills and Abilities Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts Effectively manage multiple tasks under pressure of deadlines in fast-paced environment Ability to take initiative and exhibit flexibility Effectively communicate in English, in both written and oral forms Ability to work indoors and outdoors in a fast-paced, busy environment, with environmental conditions such as CRT fatigue, noise, all weather conditions, dust and smoke

Responsibilities

The representative is responsible for selling tickets, processing orders, and providing exceptional guest service for various property attractions. Duties include managing cash drawers, verifying tickets for entry, and resolving guest complaints.