Box Office Ticket Agent - Full Time (Call Center LV) at Harrah's Cherokee Casino Resort

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Ticket sales, Communication skills, Typing, Reservation management, Conflict resolution, Interpersonal skills, Problem solving, Professionalism, Time management, Data entry, Cash handling, Multitasking, Attention to detail, Adaptability

Industry

Gambling Facilities and Casinos

Description

As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Additionally, Box Office agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense for improving guest experience . Generates revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also be expected to effectively impact tickets sales through promoting performers and events throughout Caesars Entertainment venues. A working knowledge of Caesars shows is expected as a part of creating a memorable guest experience. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds/documentation for tickets. Works closely with VIP Services, Promotions, and Sales departments. Works as a Reservation Clerk as scheduled. Effectively presents information and responds to questions from other departments, customers, managers, Lead Box Office Clerk, and general public. Creates and maintains a positive work environment. Process show ticket transactions for guests Assist guests with questions about the city and property. Maintains a upbeat and positive attitude at all times QUALIFICATIONS: ESSENTIAL JOB FUNCTIONS: * Process show ticket transactions for guests * Assist guests with questions about the city and property * Maintains and Upbeat and Positive attitude at all times * Responsible for being apprised of current events in hotel to assist guests * Acts a liaison on behalf of the guest to expedite guest requests * Maintains a professional and courteous attitude towards all guests (internal and external) * Anticipating guests show needs and guest expectations QUALIFICATIONS: High School graduate orequivalent is required. Minimum one-yearcustomer service experience required. Must be able to type at least 25 wpm. Excellent phone and writtencommunications skills, plus have the temperament to work in fast-paced workenvironment under frequently changing conditions. A working knowledge ofTicketmaster or other Ticketing system required. Must be able to effectivelydiscipline co-workers and provide a positive role model for the Team. Must be able to work any day of the week andany shift. Must present a well-groomedappearance and friendly demeanor. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Responsibilities

The Box Office agent is responsible for selling show tickets, managing reservations, and assisting guests with inquiries to ensure a positive experience. They act as a liaison between departments and maintain a professional, upbeat demeanor while handling transactions and guest requests.