BPO Analyst, WCA at Visa

Abidjan, Abidjan, Côte d'Ivoire -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Analytical Capability, Financial Acumen, Communication, Influencing, Resilience, Adaptability, Project Management, Execution Skills, Relationship Building

Industry

IT Services and IT Consulting

Description

Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. Job Description Support the BPO Head in driving business planning, performance management, and operational excellence across WCA. Partner with business development and functional teams to shape robust country and functional plans, monitor progress, and enable informed decision making. Lead reporting, analysis, and key initiatives within the annual planning cycle. Key Responsibilities Business Analysis & Reporting: Analyze business performance and progress toward targets; prepare dashboards and reports to support decision making. Review monthly financials, investigate variances, and highlight risks/opportunities. Produce quarterly market sales performance reports and conduct ad hoc deep dives across markets, clients, products, and revenue. Compile weekly executive dashboards and monthly MBR packs. Develop and enhance reporting tools, MIS solutions, and financial templates for the region. Track market dynamics, competitive insights, and Visa’s market position to inform strategic actions. Support scorecard analysis, target setting, and quarterly performance reviews. Serve as Truth super user and main contact for system enablement. Business Planning & Operational Support: Support the annual operating plan process and coordinate key regional initiatives. Collect and synthesize data from functional teams and country units. Provide insights on product enablement and recommend prioritization or resource shifts. Playbook (CRM) Implementation: Act as regional Playbook Champion; drive adoption and best practices. Ensure high quality account planning, pipeline accuracy, and delivery of the Visa 360 customer engagement promise. Partner with country teams to facilitate account reviews. Teamwork & Collaboration: Work closely with BPO Head, GCM, WCA Leadership, and CEMEA BPO teams to achieve shared objectives. Build strong cross functional relationships and promote high-quality communication and collaboration. Support employee engagement initiatives, survey analysis, and action planning. Coordinate with Operations Controls where needed to maintain a strong control environment. Decision-Making & Complexity: Operate independently on standard tasks and seek guidance on complex matters. Provide analytical leadership and recommend best practices based on business insights. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Key Competencies Strong strategic thinking, analytical capability, and financial acumen. Clear communicator with the ability to influence senior stakeholders. High resilience, adaptability, and comfort with ambiguity. Strong project management and execution skills; ability to meet tight deadlines. Skilled at building relationships across a matrixed, multicultural environment. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Job Family Group: Product Development

Responsibilities

The BPO Analyst will support the BPO Head in driving business planning, performance management, and operational excellence across WCA. Key responsibilities include analyzing business performance, preparing reports, and supporting the annual operating plan process.