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BPO Associate Director at NTT DATA

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Focus, Professional Communication, Active Listening, Negotiation Skills, Detail-oriented, Multi-tasking, Organizational Skills, Time Management, Decision-making, Judgment, Motivation, Independence, Flexibility, Reliability, MS Office Proficiency, TS2 Experience, TCS Experience

Industry

IT Services and IT Consulting

Description

• Manages a staff of professional-level team members or manages a team through lower-level supervisors. • Works within general policies and management guidance, independently determining approach to managing daily operations. • Provides guidance and technical advice, becoming actively involved as necessary. • Provides leadership of assigned departments through subordinate leaders. • Analyzes budget variances and participates in the development of action plans. • Ensures the highest level of support, technical detail and communications is provided in an efficient and courteous manner to clients. • Takes lead position in initiating client relationships, determining project scope, developing the final proposal, and making executive presentations. • Should have inbound call center experience – Customer Service, Banking & Retail industry experience an advantage • • Ability to develop comprehensive and complex operational and strategic plans.. • 3-5 years’ experience in the financial industry • 3-5 years’ experience in Dispute/Chargebacks Handling preferred. • Strong Customer Focus/Orientation • Professional written and verbal communication skills • Strong Active listening and negotiation skills • Detail-oriented and ability to multi-task • Strong organizational and time management skills • Strong Decision-making skills and able to exercise sound judgment. • Highly motivated with ability to work independently in a fast-paced environment. • Flexible, reliable, conscientious, and able to follow directions. • Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams. • Previous experience with TS2 and TCS applications is an asset.

Responsibilities

The BPO Associate Director manages a professional team and oversees daily operations while providing leadership and guidance. They also analyze budget variances and ensure high-quality support and communication with clients.