Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
BPO Call Center Associate at NTT DATA
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Customer Service, Troubleshooting, Problem Solving, Communication, Multitasking, Time Management, Attention to Detail

Industry

IT Services and IT Consulting

Description
Key Responsibilities • Act as the first line of support for customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication.• Accurately document all incidents and actions taken in the ticketing system. • Perform basic troubleshooting for hardware (e.g., printers, tablets), software (mobile applications), and connectivity issues (Bluetooth, Wi-Fi). • Follow scripted resolutions and standard operating procedures from the Knowledge Base. • Resolve customer issues within defined SLAs (Service Level Agreements). • Escalate unresolved issues to Level 2 or specialized technical teams with detailed documentation. • Ensure high levels of customer satisfaction by providing friendly, efficient, and empathetic service. • Participate in regular training sessions to stay updated on processes, tools, and technologies. • Maintain confidentiality and comply with company data protection and security policies. ________________________________________ Skills and Qualifications Essential: • Diploma or Bachelor’s degree in IT, Computer Science, or a related field. • 0–2 years of experience in technical support or customer service (freshers with strong communication and technical aptitude are encouraged). • Basic understanding of hardware, software, and networking concepts. • Strong troubleshooting and problem-solving skills. • Excellent verbal and written communication skills. • Ability to multitask, prioritize, and manage time effectively. • Customer-oriented mindset with attention to detail.
Responsibilities
The BPO Call Center Associate will act as the first line of support for customer issues and service requests, handling inbound calls, emails, and tickets. They will perform basic troubleshooting and ensure high levels of customer satisfaction.