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BPO Customer Care Associate at NTT DATA

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Skill, Customer Service, Communication, Attention To Detail, Time Management, Organizational Skills, Computer Skills, SLA Management, SOP Preparation

Industry

IT Services and IT Consulting

Description

Roles & Responsibilities : • These individuals have a working knowledge of one technical skill. • They work on routine and non routine matters. • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. • They may regularly interact with customers and first line management. • Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience. • Ensures accurate and timely completion of transactions to meet or exceed client SLAs. • Works on preparation of SOPs / process transitions. • Typically requires 1-2 years relevant experience. • High School Diploma or equivalent. • Demonstrated computer skills. • Solid communication skills. • Solid customer service skills. • Demonstrated attention to detail, time management and organizational skills. Working Conditions • Ability to physically perform general office requirements. • Must be able to perform essential responsibilities with or without reasonable accommodations. • Provide Customer Service. Answer avergae of 25 calls per day.

Responsibilities

These associates handle routine and non-routine customer issues, escalating complex matters, while ensuring timely completion of transactions to meet client Service Level Agreements (SLAs). They are also involved in the preparation of Standard Operating Procedures (SOPs) and process transitions.