BPO Customer Care Associate at NTT DATA

Lincoln, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Communication, Microsoft Windows, Insurance Knowledge, Problem Solving, Technical Support, Remote Work, Call Handling, Policy Information, Claims Processing, Team Collaboration, Service Standards, Work Accountability, Home Workspace Setup, Internet Connectivity

Industry

IT Services and IT Consulting

Description

6 Months experience in an office environment 6 Months experience using a computer with Microsoft Windows PC applications 6 Months of Work from home environment High school diploma or GED Preferences. To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols. Failure to return equipment may result in collection actions and/or other consequences. Individuals must provide their own high speed internet access with speeds at or above 50 Mbps. A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims Designated quiet area to complete calls while working from home Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will likely involve fielding between 75 to 100 calls. Communicating effectively and professionally with both internal and external customers to resolve questions and issues. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. Collaborating with management or other team members as appropriate to proactively address service issues and concerns. 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. Management monitors all technical issues and agent downtime.

Responsibilities

Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensure customer satisfaction and strive to meet service standards while handling a high volume of calls.