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BPO Customer Care Collections Senior Rep at NTT DATA
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Collections, Accounts Receivable, Medical Insurance Claims, Quality Assurance, Data Entry, Windows PC Applications, Communication, Problem Solving, Healthcare Insurance Industry Knowledge

Industry

IT Services and IT Consulting

Description
In these roles you will be responsible for: • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met • Analyzing medical insurance claims for quality assurance • Resolving moderately routine questions following pre-established guidelines • Performing routine research on customer inquiries. • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: • Ability to work regularly scheduled shifts from Monday-Friday according to US time. • High school diploma • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
Responsibilities
The role involves performing outbound calls to US insurance companies to collect outstanding accounts receivables and analyzing medical insurance claims for quality assurance. Additionally, the representative will resolve routine customer inquiries and maintain knowledge of healthcare insurance processes.