BPO Customer Care Collections Senior Rep at NTT DATA

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Collections, Accounts Receivables, Medical Insurance Claims, Quality Assurance, Research, Healthcare Insurance, Communication, Problem Solving, Decision Making, Windows PC Applications, Service Orientation, Written Correspondence, Phone Correspondence, Business Rules, Shift Flexibility

Industry

IT Services and IT Consulting

Description

NTT Data Services is Hiring! Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Client's business problem to solve? For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction Position's General Duties and Tasks In these roles you will be responsible for: • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met • Analyzing medical insurance claims for quality assurance • Resolving moderately routine questions following pre-established guidelines • Performing routine research on customer inquiries. • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Requirements for this role include: • Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. • High school diploma • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. *** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.

Responsibilities

The role involves performing outbound calls to insurance companies to collect outstanding accounts receivables and responding to customer requests to ensure satisfaction. Additionally, the representative will analyze medical insurance claims and resolve routine questions following established guidelines.