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BPO Customer Care Collections Senior Rep at NTT DATA
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Care, Collections, Accounts Receivables, Healthcare Insurance, Research, Communication, Decision Making, Windows PC Applications, Service-Oriented, Problem Solving, Training, Proficiency, Outbound Calls, Business Rules, Time Management, Shift Flexibility

Industry

IT Services and IT Consulting

Description
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Ability to work regularly scheduled shifts from Monday-Friday according to US time. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement. All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.
Responsibilities
The role involves performing outbound calls to insurance companies to collect outstanding Accounts Receivables and conducting routine research on customer inquiries. Additionally, the representative must develop and maintain knowledge of the healthcare insurance industry and the team's products and services.