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BPO Customer Care Collections Senior Rep at NTT DATA
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Care, Collections, Accounts Receivables, Insurance, Medical Insurance Claims, Quality Assurance, Research, Communication, Problem Solving, Service Standards, Windows PC Applications, Business Rules, Decision Making, Customer Satisfaction, Healthcare Industry, Service-Oriented Role

Industry

IT Services and IT Consulting

Description
In these roles you will be responsible for: Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Analyzing medical insurance claims for quality assurance Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team Ability to work regularly scheduled shifts from Monday-Friday according to US time. High school diploma 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Responsibilities
The role involves performing outbound calls to insurance companies to collect outstanding accounts receivables and responding to customer requests to ensure satisfaction. Additionally, it includes analyzing medical insurance claims and resolving routine questions following established guidelines.