BPO Customer Care Senior Representative at NTT DATA

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Data Entry, Confidentiality, Learning Agility, Computer Proficiency, Empathy, Diplomacy, Complaint Resolution

Industry

IT Services and IT Consulting

Description

Position Overview: As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! Position: Digital Customer Service Representative Position Status: Full Time – Work from Home Hours of Work: Monday-Sunday 8:00am-12:00am EST / Monday - Sunday 9:00am-1:00am AST Department: PCX/JF Loblaw Responsibilities: • Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. • To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. • Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. • Remain current on program and product information by being committed to continuous learning. • Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data. Requirements: • Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset. • English; Bilingual (French) an asset • Interactive customer service environment required. • Related experience in the food and/or retail industry considered an asset. • Strong and developed oral and written communication skills, including typing, spelling, and grammar. • Demonstrated ability to implement change efforts. • Ability to learn new skills/concepts and apply this knowledge quickly and accurately. • Advanced knowledge of PCs and familiarity with system navigation. • Positive attitude and demonstrated ability to get along with others. • Professional, empathetic, and naturally caring conversational style. • Display tact and diplomacy in handling all levels of customer interaction. • Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. • Ability to work all required shifts.

Responsibilities

The representative will act as a Brand Ambassador, delivering first-class service by accurately assessing customer needs and recommending appropriate solutions. Responsibilities include responding to inquiries and complaints professionally, accurately documenting interactions, and maintaining continuous learning about programs and products.