BPO Customer Service Representative-Knoxville Office at Edfinancial Services LLC

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

18.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Support, Chat Support, Email Support, Problem Solving, Compliance Standards, Communication Skills, Computer Skills, Customer Focus, Security Clearance

Industry

Higher Education

Description

Description Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and consistent performance in just 6 months. Join the Edfinancial Team — Make a Difference Every Day! Position: BPO Customer Service Representative Location: Knoxville, TN Start Date: March 30, 2026 Job Type: Full-Time Starting Pay: $18.00/hour + $4.93/hour PLUS incredible perks, growth opportunities, and a supportive team that feels like family! Apply Now: It only takes 5 minutes with our mobile-friendly application! About Edfinancial Services At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters. Why You’ll Love Working Here Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA Work-Life Balance: 11 paid holidays + generous PTO Supportive Leadership: We invest in your training, development, and success. Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts. “I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Current Team Member Your Role: Customer Service Representative. You’ll be the friendly, professional voice supporting customers with care and confidence. In this role, you will: Handle customer inquiries via phone, chat, and email Deliver clear, accurate information and solve problems efficiently Ensure customer satisfaction while maintaining compliance standards Collaborate with teammates and leaders who want to see you succeed What You Bring High school diploma or equivalent Excellent communication and computer skills A passion for helping others and a customer-first mindset Ability to obtain federal security clearance Work Schedule This role requires flexibility for evening shifts during busy seasons. Regular Hours of Operation (EST): Monday: 8:00 AM – 9:00 PM Tuesday – Wednesday: 8:00 AM – 8:00 PM Thursday – Friday: 8:00 AM – 6:00 PM Saturday – Sunday: Closed Peak Seasons: January–March | July–August |October Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority. Apply Today ? www.Ed.Careers.comWe can’t wait to welcome you to Edfinancial Services!

Responsibilities

The representative will serve as the professional voice supporting customers via phone, chat, and email by delivering accurate information and efficiently solving problems. Key duties include ensuring customer satisfaction while adhering to compliance standards and collaborating with the team for success.