BPO Customer Service Representative-Onsite Montgomery Office at Edfinancial Services LLC

Montgomery, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

22.93

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Problem solving, Phone support, Chat support, Email support, Compliance, Data accuracy

Industry

Higher Education

Description

Description Come grow with us. Supportive Employee focused work environment with the eligibility to work remotely after on-site training and at least 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards! Join the Edfinancial Team — Make a Difference Every Day! Position: BPO Customer Service RepresentativeLocation: Montgomery, ALJob Type: Full-TimeStarting Pay: $18.00/hour + $4.93/hourApply Now: It only takes 5 minutes with our mobile-friendly application! About Edfinancial ServicesAt Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education.As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters. Why You’ll Love Working Here Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA Work-Life Balance: 11 paid holidays + generous PTO Supportive Leadership: We invest in your training, development, and success. Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts. “I never imagined a call center could feel this positive — Edfinancial truly values its people.”— Current Team Member Your Role: Customer Service RepresentativeYou’ll be the friendly, professional voice supporting customers with care and confidence.In this role, you will: Handle customer inquiries via phone, chat, and email Deliver clear, accurate information and solve problems efficiently Ensure customer satisfaction while maintaining compliance standards Collaborate with teammates and leaders who want to see you succeed Work ScheduleThis role requires flexibility for evening shifts during busy seasons.Regular Hours of Operation (EST): Monday: 8:00 AM – 9:00 PM Tuesday – Wednesday: 8:00 AM – 8:00 PM Thursday – Friday: 8:00 AM – 6:00 PM Saturday – Sunday: Closed Peak Seasons:January–March | July–August | October Ready to Grow With Us?Join a team where your work has purpose, your leaders support you, and your growth is a priority.Apply Today ? www.Ed.Careers.comWe can’t wait to welcome you to Edfinancial Services!

Responsibilities

You will handle customer inquiries via phone, chat, and email while providing clear and accurate information. Additionally, you will collaborate with teammates to solve problems efficiently and ensure high levels of customer satisfaction.