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BPO Operations Supervisor (Davao) | Onsite at Tasq Staffing Solutions, Inc.

Davao City, Davao Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Operational Efficiency, Compliance Management, KPI Tracking, Resource Management, Performance Evaluation, Employee Training, Scheduling, Workflow Management, Reporting

Industry

Staffing and Recruiting

Description

Work Setup: Onsite (Davao) Account/Category/Campaign: Operations Non-Negotiable Requirements: With BPO Telco / Telco Sales background or with at least 2 years and above of BPO operations supervisor / team leader experience. No specific number of months or years of experience required Key Responsibilities Team Leadership: Hiring, training, scheduling, and evaluating employee performance. Operational Efficiency: Monitoring, improving, and managing day-to-day production workflows and processes. Compliance & Safety: Ensuring adherence to company policies, industry regulations, and safety standards. Metrics & Reporting: Tracking key performance indicators (KPIs) and preparing reports to evaluate operational success. Resource Management: Managing inventory levels, supplies, and equipment maintenance.

Responsibilities

The role involves leading a team through hiring, training, and performance evaluation while managing day-to-day production workflows. Additionally, the supervisor is responsible for tracking KPIs, ensuring regulatory compliance, and managing resource inventory.