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BPO Quality Manager at Concentrix Corporation United States

, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Management, Transaction Monitoring, Performance Evaluation, Team Development, Stakeholder Collaboration, Process Improvement, Audit Oversight, Attendance Monitoring, Training, Legal Compliance, Metrics Analysis, Supervision, Portfolio Management, Employee Development, Client Management, Cross-Site Coordination

Industry

IT Services and IT Consulting

Description

Job Title: BPO Quality Manager Job Description The Manager II, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsible for the accuracy of evaluations, analysis and overall performance of Quality staff members, as well as the skill level and development of the employees in their teams. Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Maintain accurate metrics of direct reports individual performance as well as overall team level performance Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans Develop strong working relationships with key Business stakeholders, internal and external Oversee audits of key support processes within each account and recommends changes Location: ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Responsibilities

The BPO Quality Manager is responsible for managing Transaction Monitoring for clients across multiple programs and sites. This includes supervising Quality staff, ensuring accurate evaluations, and developing improvement action plans in collaboration with business stakeholders.