BPO Senior Manager at NTT DATA

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Interpersonal Skills, Client Relationship, Team Handling, KYC/AML/CDD, Screening, Mortgage, Fraud Investigation, Transaction Monitoring, Account Operations, People Management, Influencing Communication, Analytical, Problem Solving, Project Management, Process Improvement

Industry

IT Services and IT Consulting

Description

Job Details: Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards Demonstrates high level of leadership, interpersonal and client relationship skills Provide expertise and guidance to the team on administrative and process aspects. Serves as liaison between team, clients, leadership, and various other support team Identifies opportunities for improvement; recommends possible training opportunities Provides input into goal setting and provides performance feedback Adapts team priorities to respond to customer and business partner needs To improve efficiency, quality and services of ongoing projects/processes Ensures team is meeting or exceeding contractual and service level obligations to customers Collects customer’s needs and translates to appropriate solutions Interacts with customers and internal departments to resolve issues Adhere to all appropriate and agreed standardized processes and procedures Attending customer and leadership calls to gather feedback and updates Job Requirements & eligibility Criteria: 8+ Years of experience in Banking BPO is preferred University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates Minimum of 4+ years of Team handling is a Mandatory Excellent understanding or an SME of KYC/AML/CDD experience Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience Excellent people management and interpersonal Skills Excellent influencing Communication skills Strong analytical/problem solving skills Strong knowledge, understanding and application of project management principles and methodologies. Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM Ability to communicate (oral/written) effectively in English to exchange information with our client.

Responsibilities

This role involves overseeing team operations to ensure goals are met and service levels adhere to quality standards, while providing expertise and guidance on administrative and process aspects. The manager will also serve as a liaison between the team, clients, leadership, and support teams, identifying improvements and providing performance feedback.