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BPO Supervisor at NTT DATA
Chennai, tamil nadu, India -
Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Health Claims Knowledge, Communication Skills, Customer Service Skills, Detail-Oriented, Organizational Skills, Multi-Tasking, Decision Making, Data Entry, Word Processing, MS Office, Web Navigation, Basic Math Skills, Reasoning Ability, Verbal Communication Skills

Industry

IT Services and IT Consulting

Description
NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction. Supervises processes and/or claims processing teams ensuring highest quality of service is provided. --- Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals. Monitors production goals of team and reports results and issues to higher-level leadership. Must have strong Health Claims End to End Domain Knowledge. Both Under Graduates and Post Graduates can apply. Excellent communication (verbal and written) and customer service skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions. Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
Responsibilities
Supervises processes and claims processing teams to ensure high-quality service. Monitors production goals and reports results to higher-level leadership.