BPO Trainer

at  Helpware

The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, and deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

QUALIFICATIONS:

• At least 1 year of corporate work experience in a learning and development role.
• Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook), Visio, Captivate, or any e-learning tool.
• Above-average problem-solving and decision-making skills. Excellent written and verbal communication skills. Excellent public presentation skills and classroom management.
• To Live within Guadalajara’s Metropolitan Zone
  Tipo de puesto: Tiempo completo

Beneficios:

• Descuentos y precios preferenciales
• Programa de referidos
• Seguro de gastos médicos mayores
• Trabajo desde casa

Pago complementario:

• Bono de productividad

Tipo de jornada:

• Turno de 8 horas

Pregunta(s) de postulación:

• Vives Actualmente en la Zona Metropolitana de Guadalajara?

Experiencia:

• como trainer en BPO o call center: 1 año (Deseable)

Idioma:

• Inglés (Obligatorio)

Lugar de trabajo: Empleo presencia

Please refer the Job description for details