BPO Transaction Quality Assurance Analyst at NTT DATA

Coimbatore, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Quality Assurance, Claims Processing, Fraud Detection, Business Analysis, Documentation, Communication Skills, Process Mapping, Lean Six Sigma, Agile Methodology, Salesforce, Excel, Power Point, MS Visio, Gap Analysis, Change Management

Industry

IT Services and IT Consulting

Description

Improve process efficiency & quality for existing and new processes through analysis and design of workflows and business processes. Review medical documents, policy documents, policy history, claims history, system notes and apply the trained client level business rules to ensure that processors make appropriate Claims decisions, call out claims trends and flag fraud activities. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function Perform functional analysis of the current business process and supporting documentation Identify process improvements and facilitate reengineering of business processes Create process and value stream map for existing and new business processes Assist in establishing and maintaining standard operating procedures and knowledge transfer documentation on various functionalities. Be a team player and work seamlessly with other team members on meeting customer goals. Work hours from 5:30 pm to 3:30 am IST (Mon - Fri) from NttData Office Chennai/Coimbatore. Any Bachelor's degree, A minimum of 3 years of experience as a Transactional Quality Auditor/MIS specialist/Quality associate involved in implementation of basic Quality framework elements. Experience with Life Insurance Claims and Policy Administration. Demonstrates a strong understanding of claims business process redesign/reengineering, gap analysis, functional vs technical specifications, and change management. Ability to collate data/information from different sources and work on Management Reports without any error. Strong understanding of claims business process redesign/reengineering, gap analysis, functional vs technical specifications, and change management. Excellent communication skills (written and verbal) to clearly articulate business requirements to technical & development teams. Knowledge of process mapping tools - MS Visio and Lucid Charts, Excel and Power Point. Lean Six Sigma Experience working in an Agile environment. Experience with Salesforce or other case management systems' modernization.

Responsibilities

The role involves improving process efficiency and quality through analysis and design of workflows, as well as reviewing medical and policy documents to ensure appropriate claims decisions. Additionally, the analyst will identify process improvements and assist in maintaining standard operating procedures.