BPS - Voice Process Associate at Sopra Steria

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Computer Proficiency, MS Office, Typing Skills, Teamwork, Problem Solving, Customer Handling, Flexibility, Attention to Detail

Industry

Information Technology & Services

Description

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description • BPS Customer Service / Customer Handling experience, Excellent communication skills (spoken and written), Excellent computer proficiency, Comfortable with 24/7 working environment / Comfortable with Flexible-offs • The candidate should be V&A trained. • Adept in MS Office (XL/Word) • Should be comfortable working from Office location • Should have cleared the Typing test with accuracy as detailed below: Utilities requirement threshold Speed (WPM) Minimum 20 Accuracy (%) 90% • Should not have limitations in regards to identifying colors ( no color blindness) Candidates should be available to join in short notice • Manage both incoming and outgoing contact to and from our customers using all available methods of contact (email/letters) • Work actively as a team to achieve a top quartile position and performance is achieved consistently • Help manage and support all aspects of customer’s queries from move homes, billing, payment plan to meter exchange/exceptions • Help to support our continuous improvement & reduction in repeat contact (unwanted, wanted and associated complaints) month on month by ensuring timely processing of work with quality Total Experience Expected: 00-02 years Qualifications • Bachelor’s Degree • At least 1 years of experience in BPS preferably Utilities Additional Information The candidate should be flexible in working 24*7 shift, following UK calendar. At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Responsibilities

Manage both incoming and outgoing contact to and from customers using various methods. Support all aspects of customer queries and help improve service quality.