At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are seeking a strategic and results-driven Closed Loop Manager to lead the development and implementation of a new closed-loop program for Branch and Small Business as it relates to technology and sales practices. This role will be responsible for collecting, analyzing, and actioning feedback from various internal and external sources to identify opportunities that improve client experience, determine banker pain points and support prioritization of new features and capabilities. The ideal candidate will partner closely with our sales and execution team and working cross-functionally with a multitude of partners.

Key Responsibilities:

• Program Development & Ownership:

o Design and launch a closed-loop program that consolidates feedback & responses from CX Surveys, User Research, Frontline Feedback, Performance Excellence, Support, and other relevant stakeholders.

o Establish processes and tools for collecting, categorizing, and prioritizing feedback

• Insight Analysis & Opportunity Identification:

o Analyze qualitative and quantitative data to uncover patterns, trends, and root causes.

o Translate feedback into actionable insights to improve sales strategy, messaging, training, and tools.

• Cross-Functional Collaboration:

o Partner with Sales & Execution Planning, Customer Experience, Operations and Technology to ensure feedback is shared and leveraged effectively.

o Drive alignment across departments to implement and track feedback-driven improvements.

• Sales Enablement Support:

o Identify recurring complaints tied to sales processes and partner with key stakeholders to implement changes to enhance materials to change banker behavior.

o Deliver regular briefings, dashboards, or reports to leadership to support ongoing optimization.

• Continuous Improvement & Reporting:

o Define key success metrics and regularly evaluate the effectiveness of the closed-loop program.
o Refine the program based on results and stakeholder feedback to ensure continuous improvement.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically 10 or more years of relevant experience

Preferred Skills/Experience

• Well-developed strategic management skills
• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions
• Strong analytical, decision-making and problem-solving skills.
• Demonstrated project management skills with proven ability to drive change through others.
• Considerable tact, diplomacy and people skills.
• Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.
• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency.

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la