Branch Call Support Consultant at Teksystems Global Services LLC

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

28.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Support, Branch Support, Operational Inquiries Resolution, Customer Service, Written Communication, Verbal Communication, Handling Confidential Matters, Attention To Detail, Follow-Through, Working Under Pressure, Time Management, Flexibility, Adaptability, Multi-tasking, Handling Escalation Calls, Thinking On Feet

Industry

IT Services and IT Consulting

Description

Aloha! One of Hawaii's largest and oldest banks is currently seeking an experienced, supportive, organized Branch Call Support Consultant to join their Service Delivery Division. In this role, you’ll be responsible to support Branches, Call Center, and other departments in assisting customers with the resolution of operational inquires and concerns. Top Skills' Details 3 years of progressively responsible experience in call center or bank branch environment Familiarity with technology systems Work experience in a customer service-oriented field preferred Good written and verbal communication Able to handle confidential matters judiciously Possesses attention to detail with excellent follow-through Able to work under pressure with multiple deadlines Good time management skills Flexible and adaptable to work various hours, days, weekends and holidays Additional Skills & Qualifications Muti-tasking and ability to handle escalation calls is needed Ideal candidate would have experience with handling escalated calls in high volume environment and ability to think on their feet and multi-task Compliance Requirements Drug Test and Background check required + credit check Job Type & Location This is a Contract to Hire position based out of Honolulu, HI. Pay and Benefits The pay range for this position is $24.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Honolulu,HI. Application Deadline This position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The consultant will support bank branches, the call center, and other departments by assisting customers with resolving operational inquiries and concerns. This role requires providing experienced, supportive, and organized assistance within the Service Delivery Division.