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Branch Customer Service Manager at Capitol Group Inc

East Peoria, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Management, Team Leadership, Problem Solving, Fast-Paced Environment, Customer Satisfaction, Retention Strategies

Industry

Wholesale

Description

Description Capitol Group is a local, customer-focused company with nine branches strategically located to provide immediate access to inventory, pricing, and shipping status. Since 1946, Capitol Group has been a leading distributor of plumbing, HVAC, industrial/mechanical, and kitchen and bath products in Illinois and Missouri. We are seeking a dynamic and experienced Branch Customer Service Manager to lead our inside sales and warehouse teams. This role offers an exciting opportunity to drive customer satisfaction, increase sales performance, and foster a positive team environment. If you are a motivated leader with a passion for service excellence and sales growth, we invite you to join our organization. Key Responsibilities: - Develop and implement strategies to improve customer satisfaction and retention - Oversee daily operations of the inside sales and warehouse teams - Manage customer inquiries, complaints, and escalations professionally and efficiently - Maintain up-to-date knowledge of products, services, and industry trends Skills and Qualifications: - Proven experience in leading customer service, inside sales, or team management - Customer-focused mindset with problem-solving skills - Ability to work in a fast-paced environment and manage multiple priorities Join our team and be part of a company that values growth, innovation, and a commitment to exceptional customer experiences. We offer full-time employees our extensive line-up of health benefits including: medical (free for employee), dental, vision, disability, life, identify theft, critical illness, and accident that are effective 31 days after hire. We also offer paid time off and 401k with a 4% employer match.

Responsibilities

The Branch Customer Service Manager will develop and implement strategies to enhance customer satisfaction and oversee the daily operations of the inside sales and warehouse teams. This role also involves managing customer inquiries and maintaining product knowledge.