SUMMARY:

The Branch & Digital Operations Analyst will be responsible for monitoring, analyzing, and supporting all aspects of level-1 digital banking transactions. This role will ensure a smooth, secure, and user-friendly experience for customers engaging in digital financial activities. The ideal candidate will have a strong understanding of digital banking platforms, transaction processing, and customer service support.

ABOUT US:

Heartland Bank, a Division of German American Bancorp, and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction

Every day you will provide level-1 support for online/mobile banking and debit card maintenance requests. This role includes monitoring enrollments, investigating transaction issues, and ensuring timely resolution of customer concerns. You’ll analyze transaction data, prepare performance reports, and support digital banking enhancements through testing and documentation. A strong focus on compliance, customer experience, and continuous improvement is essential.