Reporting into the Operations Manager, your key responsibilities will include:Lead the Operations team, fostering a high-performance culture focused on accountability, collaboration, continuous improvement and exceptional customer outcomes.
Lead daily operations, including retail and fleet settlements, by setting priorities, allocating resources and providing clear direction to ensure service, quality and business targets are achieved.
Lead, coach and develop team members through effective performance management, regular feedback, recognition, training and cross-skilling to build capability, engagement and operational resilience.
Manage individual and team performance through regular one-on-one meetings, performance reviews, KPI monitoring and continuous improvement initiatives.
Drive achievement of departmental objectives through proactive performance management and regular KPI reporting and insights to the Operations Manager.
Champion a customer-centric culture that consistently delivers outstanding outcomes for customers, dealers and employees.
Ensure the timely and accurate processing of dealer commissions in accordance with established procedures and timeframes.
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