BRANCH KEYHOLDER at Multi Sales

Rancho Cucamonga, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

24.0

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Service, Inventory Management, Time Management, Problem Solving, Forklift Operation, ERP Systems, Shipping And Receiving, Troubleshooting, Sales Presentations, Organizational Skills, Interpersonal Communication

Industry

Wholesale

Description

JOB SUMMARY: Under the direction of the Branch Manager, the Keyholder assists customers with their purchases of door and gate automation products. This position serves as the first point of contact at each of our branches and provides customers with accurate and timely information regarding product availability, pricing, and delivery. The ideal candidate will be able to maintain a high level of product knowledge, attend product knowledge meetings, and work and interact with all employees, customers, and vendors in a manner that models and supports Multi Sales' Values ESSENTIAL JOB DUTIES & RESPONSIBILITIES (In addition to the Counter Sales Associate) * Sales of merchandise, utilizing product and applications knowledge to select and strategically recommend material that best meets customer needs * Obtains product knowledge through self-study, vendor websites and attending product training classes * Acknowledge and utilize order & trouble queues within ERP system to improve customer service levels * Handle warranty or defective parts for customers in accordance with company/vendor procedure, vendor website and engaging with vendor reps * Process repair & return and advanced replacements for commercial products * Follow special order procedures when necessary and appropriate * Take ownership of branch, addressing any issues (cleanliness, stock, product labeling, etc.) * Performs shipping and receiving duties * Demonstrate an awareness that inventory management is a critical part of the company goals * Knowledge of products and their applications, which includes troubleshooting and customer issues resolution * Displays a strong command of time management * Achieving personal sales goals, while supporting the goals of the team * Determine how to continually exceed customer expectations through daily interaction and open communication with customer(s) * Perform all opening and closing procedures * Performs other duties as assigned. EDUCATION * An associate or bachelor’s degree in business administration management or marketing is beneficial for climbing to higher management. * 2 years of experience of selling in an industrial counter sales environment as a senior sales associate or team lead. SKILLS AND EXPERIENCE * Excellent interpersonal, customer service and inside sales skills. * Excellent organizational skills and attention to detail. * Strong analytical and problem-solving skills. * Ability to function well in a high-paced and at times stressful environment. * Strong time management and organizational skills. * Must have customer service abilities verbally and written communication skills. * Demonstrated ability to work well with peers, make sound decisions, and respond appropriately to difficult situations. * Must be able to drive a forklift. * Experience with going directly to customers and providing sales presentations. PHYSICAL REQUIREMENTS: * Lifting / Carrying: Ability to lift or move items ranging from 10 – 20 pounds up to 50 pounds. * Mobility: Significant walking, standing, sitting, and driving throughout the workday, often 40-60% of the time. * Physical Agility: Occasional crouching, kneeling, stooping, crawling, or bending to access client sites or handle equipment. * Frequently utilization of fine finger dexterity for digital systems and equipment inspections. * Sensory Requirements: High level of verbal communication (talking/hearing) and clear close/distance vision for driving and presentations. * Environmental Adaptability: Willingness to work in various weather conditions and environments, including construction sites, warehouses, or outside This job description is intended to describe the general nature of the work employees can expect within this job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job. This announcement does not constitute an implied contract. Any part of this announcement is subject to change. MultiSales is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation

Responsibilities

The Branch Keyholder manages daily opening and closing procedures while assisting customers with door and gate automation product purchases. They are responsible for inventory management, shipping and receiving, and resolving technical product issues for clients.