WHO WE ARE LOOKING FOR:

The Branch Manager is accountable for the achievement of all branch targets by effectively managing resources and assets; ensuring the adequate protection of such resources (including its people, systems, data/information bases, and customer goodwill) are adequately protected, and ensuring highest level of customer satisfaction at the Case IH Retail branch.

MINIMUM REQUIRED EDUCATION

• Retail Management / Marketing- and or Sales Management / Operations Management

RELATED EXPERIENCE

• Min 5 years’ experience in;
• People management
• Parts sales management (preferable in Agriculture industry)
• Sales skills and sales management (preferable in Agriculture mechanisation industry)
• Relevant Industry Workshop and after-market service management experience
• Experience in interactions and exposure in engaging with authority on senior levels
• Experience in B2C (Business to Consumer) sales and after-sales service
• Firm knowledge of Excel, MS Word and PowerPoint
• Knowledge and experience on SAP
• Knowledge and experience on other internal systems / business portals

• Overall responsibility and accountability for the management and productivity of the Case IH retail branch
• Achieve set targets for wholegoods- and parts sales; actively contribute to ensure effective sales, marketing and new business development
• Grow market share of the branch
• Manage and oversee customer satisfaction process
• Manage and oversee the marketing activities of the branch; customer demonstrations, sponsorships, events etc.
• Manage and oversee the achievement of workshop financial- and operational targets
• Manage and achieve financial and administrative efficiencies
• Ensure effective Human Capital management – manage staff compliment of 19 employees
• Ensure effective Asset (Capex) management
• Manage the budget and expenses of the branch
• Oversee the management of branch debtors, creditors, cash sales (parts & workshop) and banking activities
• Oversee stock planning and management together with sales team and parts manager
• Manage the outcomes of regular internal audits
• Various reports required by senior management