JOB SUMMARY

As Branch Manager for Canada Gold - Surrey, you will oversee daily store operations, lead and support the staff, and ensure consistent and accurate execution of store processes. You will be responsible for maintaining a high level of customer service, ensuring data integrity, managing inventory and cash flow, and coordinating with other store managers to ensure smooth multi-location operations.

REQUIREMENTS

• Minimum 2–3 years of experience in a management role, ideally in retail or a customer service environment.
• Strong customer service background with excellent interpersonal and conflict resolution skills.
• Sales experience is an asset.
• Demonstrated ability to lead a team, manage operations, and work independently.
• High attention to detail, particularly in data entry, inventory management, and financial accuracy.
• Comfortable using POS systems, Excel, and other basic computer programs.
• Strong communication skills, both verbal and written.
• Able to work flexible hours, including weekends, and holidays if required.

• Lead and supervise all store employees, ensuring efficient daily operations.
• Deliver exceptional customer service and handle escalated customer concerns professionally.
• Maintain high accuracy in data entry and ensure all entries are completed and verified.
• Conduct regular and accurate cash counts; ensure cash handling procedures are followed.
• Oversee and reconcile weekly and monthly inventory counts; investigate discrepancies.
• Foster effective communication with other store managers to align operations and share insights.
• Execute additional tasks as assigned by upper management in a timely and professional manner.
• Support organizational goals by coaching staff and ensuring product displays and merchandising is up to date
• Enforce company policies, procedures, and health/safety standards consistently.