MUST-HAVE QUALIFICATIONS:

• Leadership: Proven ability to lead, coach, and empower diverse operational teams.
• Operations Oversight: Experience managing branch operations, staffing, financials, and client portfolios.
• Data-Driven: Strong analytical skills to interpret KPIs and improve processes.
• Strategic Thinking: Experienced in long-term planning and managing multi-departmental projects.
• Relationship Building: Skilled in both client and internal team relationship management.
• Cross-Functional Collaboration: Proven ability to partner with executive leadership and departments.
• HR Coordination: Comfortable managing employee relations and staffing needs with People & Culture teams.
• Sales Acumen: Experience leading or supporting service-based sales initiatives.
• Education: Post-secondary degree or diploma in Business, Management, Security Management, or a related field.
• License & Travel: Valid Class 5 driver’s license and willingness to travel within New Brunswick.
• Location: Must be based in Moncton, NB.
• Language: Bilingual in English and French.

ABOUT THE ROLE:

We’re seeking a seasoned and strategic Branch Manager to lead our Moncton operations. This is a dynamic leadership opportunity for someone passionate about driving performance, operational excellence, and cross-functional teamwork. You’ll be responsible for overseeing branch operations, managing teams, strengthening internal and client relationships, and executing business strategies with a data-driven mindset.
Location: On Site — Moncton, New Brunswick, Canada
Employment Type: Full-Time
Wage Range: $85,000 – $100,000/year
Languages Required: English and French (Bilingual)

KEY RESPONSIBILITIES:

• Oversee Daily Branch Operations:

Lead and supervise all aspects of branch performance, including staffing, scheduling, client service delivery, and compliance with operational protocols.

• Team Leadership & Development:

Manage, mentor, and coach a diverse team of supervisors and front-line staff. Set performance expectations, provide feedback, and support career development.

• Operational & Financial Oversight:

Monitor budgets, control costs, and ensure financial targets are met. Prepare reports and use data to identify trends, gaps, and opportunities for efficiency.

• Client Relationship Management:

Serve as the primary point of contact for key clients in the region. Build strong partnerships, resolve issues, and ensure service expectations are exceeded.

• Strategic Planning & Execution:

Develop and implement branch-level business plans aligned with company objectives. Oversee execution of long-term goals and cross-functional projects.

• KPI & Performance Management:

Track and analyze branch metrics (e.g., client satisfaction, staff performance, turnover) to guide decision-making and drive continuous improvement.

• Cross-Functional Collaboration:

Coordinate with departments such as HR, Finance, Sales, and Compliance to support operational needs and company-wide initiatives.

• Regulatory & Safety Compliance:

Ensure all operations meet provincial labor regulations, safety standards, and company policies.

• Talent Acquisition & HR Support:

Partner with People & Culture teams on recruitment, onboarding, employee relations, and workforce planning.

• Regional Travel & Support:

Support other branches and attend meetings or training sessions across New Brunswick as required.