Branch Manager

o Job Description: Branch Manager (Exchange House)

o Responsibilities:

o Oversee daily operations of the exchange house branch, ensuring efficient and compliant service delivery.

o Manage and mentor branch staff, promoting a positive work environment and high levels of customer service.

o Develop and implement branch strategies to meet financial targets, including currency exchange volume and customer acquisition.

o Ensure compliance with regulatory requirements, including anti-money laundering (AML) policies and procedures.

o Monitor and analyze branch performance metrics, preparing reports for senior management.

o Handle customer inquiries, complaints, and disputes, ensuring prompt resolution and satisfaction.

o Conduct regular training sessions for staff on compliance, product offerings, and customer service best practices.

o Collaborate with corporate management to implement marketing initiatives and promote branch services.

o Experience & Qualifications:

o Proven experience in a management role, preferably within an exchange house, bank, or financial services environment.

o Strong knowledge of currency exchange processes and financial regulations, including AML compliance.

o Excellent leadership, interpersonal, and communication skills.

o Bachelor's degree in Finance, Business Administration, or a related field (relevant certifications are a plus).

o Strong analytical and problem-solving skills, with the ability to make strategic decisions.

o Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Work Location: In person