INTRODUCTION:

About us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.

DESCRIPTION:

The opportunity.
Reporting to the Regional Manager, this position directly supports our purpose and ensures our members can count on us by leading the branch team to deliver outstanding service and achieve agreed performance outcomes while meeting compliance obligations.

SKILLS AND EXPERIENCES:

About you.
The successful candidate will have at least three years’ experience leading a retail sales team, ideally within financial services, as well as a vocational qualification in financial services, sales or team leadership.
You’re passionate about delivering outstanding service while keeping your team on track with their goals. A natural coach, you enjoy developing the knowledge and skills of your team and thrive on the challenge of growing a sustainable business.

To be considered, you must have demonstrated experience or skills in:

• Building effective working relationships with stakeholders at all levels.
• Coaching team members to improve/sustain performance.
• Developing, implementing, and achieving local sales/business development plans.
• Facilitating presentations to small and large groups.
• Motivating a team to achieve agreed goals.
• Picking up new concepts quickly.
• Time management with the ability to handle unplanned interruptions.
• Using Microsoft Office applications to create relevant documents, presentations, and spreadsheets.

• Leading the Cerberus team in person, ensuring operational efficiency, service excellence, with a focus on strong team cohesion and a positive and engaged team
• Working at Cerberus and remotely manage the East Sale branch, fostering a positive team culture through regular virtual engagement and periodic visits.
• Developing an effective working relationship with a remote leader.
• Proactively promoting Defence Bank within Defence, with Defence Industry partners, and within the broader community to grow our member base and product portfolios.
• Fostering an effective member service and sales culture within the branches to promote our market leading products and services
• Advocating for Defence Bank by building relationships within the Defence Community to build awareness of our service offering.
• Managing branch operations to ensure ongoing compliance with legislation and Defence Bank’s policies and processes. This may include reviewing and/or approving lending applications within your delegation