Branch Manager Eagle Farm(Job Number: 2500016R)
Description
We’re seeking a dynamic and experienced Branch Manager – Eagle Farm. You’ll be responsible for driving operational excellence, team development, and business growth across our Auto Glass network. At Eagle Farm we support our members to deliver vehicle repairs across wheels, tyres and windscreen/ADAS.
You’ll play a key role in ensuring safety, compliance, and training standards are met, while also identifying and integrating new business opportunities—particularly in the area of ADAS recalibrations. This is a leadership role that requires a strong focus on people, process, and performance.

Key Responsibilities

• Champion the Auto Glass brand by delivering exceptional service, managing service standards, and driving business development through member and vendor engagement.
• Lead and coach a high-performing team, oversee WHS and compliance training, and foster a culture of safety, collaboration, and continuous improvement.
• Manage budgets and resources effectively, provide insights, monitor compliance, and support the broader operational direction of our broader Auto Glass team.
• Manage a team to ensure all vehicles are fitted out and maintained to ensure RACQ provides a market leading service to its members/customers.

What You’ll Bring

• 5–7 years’ experience in a similar leadership role.
• Strong communication, stakeholder engagement, and decision-making skills.
• Proven experience in delivering a great service in wheels, tyres and windscreen repairs
• Commercial acumen and ability to drive business outcomes for our members
• Proficiency in Microsoft Office
• Excellent communication and customer service skills.

Why join RACQ?
It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.
By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.
RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.
At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

• Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
• Financial benefits and discounts on a range of banking, assistance and insurance products
• Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
• A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
• Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
• Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits
Ready to apply to do good stuff daily?
Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.
Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process
Work Locations
Eagle Far

• Champion the Auto Glass brand by delivering exceptional service, managing service standards, and driving business development through member and vendor engagement.
• Lead and coach a high-performing team, oversee WHS and compliance training, and foster a culture of safety, collaboration, and continuous improvement.
• Manage budgets and resources effectively, provide insights, monitor compliance, and support the broader operational direction of our broader Auto Glass team.
• Manage a team to ensure all vehicles are fitted out and maintained to ensure RACQ provides a market leading service to its members/customers