Branch Manager (Emiratization) at Al Hilal Bank

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 26

Salary

15000.0

Posted On

24 Sep, 26

Experience

15 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

Key responsibilities:Manage daily Digital Banking branch operations and ensure efficient service delivery
Lead, coach and develop a team of 5–10 employees
Oversee digital customer journeys and service touchpoints
Manage complex customer issues and ensure timely resolution
Drive customer adoption and effective use of Digital Banking services
Monitor service performance, customer trends and operational KPIs
Coordinate with Technology and Operations teams on system performance, incidents and service improvements
Work closely with Contact Centre teams to address customer concerns and recurring service issues
Prepare performance reports and support management decision-making
Ensure compliance with the bank’s policies, procedures, operational controls and service standards
Identify and implement continuous improvement initiatives
Requirements:Minimum 6 years of experience in Digital Banking, Branch Operations, Customer Service or Banking Operations
Bachelor’s degree in Business Administration, Banking, Finance, Information Systems or a related discipline
Strong knowledge of digital banking platforms and service models
Experience in customer-experience management and service-quality improvement
Proven team leadership and people-management capabilities
Strong analytical, communication, coordination and reporting skills

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Key responsibilities:Manage daily Digital Banking branch operations and ensure efficient service delivery
Lead, coach and develop a team of 5–10 employees
Oversee digital customer journeys and service touchpoints
Manage complex customer issues and ensure timely resolution
Drive customer adoption and effective use of Digital Banking services
Monitor service performance, customer trends and operational KPIs
Coordinate with Technology and Operations teams on system performance, incidents and service improvements
Work closely with Contact Centre teams to address customer concerns and recurring service issues
Prepare performance reports and support management decision-making
Ensure compliance with the bank’s policies, procedures, operational controls and service standards
Identify and implement continuous improvement initiatives
Requirements:Minimum 6 years of experience in Digital Banking, Branch Operations, Customer Service or Banking Operations
Bachelor’s degree in Business Administration, Banking, Finance, Information Systems or a related discipline
Strong knowledge of digital banking platforms and service models
Experience in customer-experience management and service-quality improvement
Proven team leadership and people-management capabilities
Strong analytical, communication, coordination and reporting skills