SUMMARY:

The Branch Manager directs the overall activities for the branch they are assigned ensuring conformances with compliance directives and Bank policies. Directs the activities of Branch staff and works with them to execute branch goals and action plans that align with overall Bank objectives. Fosters a positive work environment and ensures an overall excellent customer experience in the branch.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, and Abilities

• Knowledge of general retail banking operations preferred.
• Possess effective interpersonal skills.
• Proficient organization skills with ability to function in a flexible work environment.
• Proficient PC skills to include MS Office software.
• Strong problem-solving and decision-making skills to effectively resolve customer and employee issues.
• Ability to supervise and coach others.
• Ability to meet sales/referral goals and objectives.
• Ability to communicate effectively orally and/or in writing.
• Ability to prioritize and meet deadlines.
• Ability to work/interact with a diverse group of individuals.

Education and/or Experience (Required and Preferred)

• Minimum 2 years’ experience in management/supervisory role.
• Retail bank experience in customer service, branch operations, and/or consumer lending preferred.
• Any combination of education and related experience equivalent to an Associates or Bachelor’s degree in Business Administration, Business Management, or other related field preferred.

ESSENTIAL DUTIES:

• Demonstrates product and sales knowledge of all products and services of the bank related to daily job functioning.
• Conducts branch sales training meetings and one-on- one training/coaching meetings with direct reports.
• Implements sales campaigns set forth by Executive Officers to meet sales goals and objectives for the bank.
• Develops and implements branch business plan to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development, and retention goals.
• Manages difficult situations with customers and provides them resolutions, information, or other options. Ensures timely and proper response to reasonable requests.
• Ensures audit controls are followed to protect the bank from unnecessary risk and exposure.
• Creates and implements new ideas to attain new business that align with the Bank’s core values and strategic goals/objectives.
• Develops and grows business and consumer relationships.
• Participates in community and civic organizations/activities to enhance the Bank’s image and develop additional business and consumer relationships.
• Makes and services a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
• Achieves individual sales and referral goals.
• Maintains regular, reliable attendance.

Supervisory Responsibilities:

• Collaborates in the hiring, training, and retention of branch staff.
• Supervises, coaches, and develops staff regarding service expectations, sales/referral goals, policies, procedures, products, systems, and banking transactions.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws to include recruitment and hiring, coordinating training for new hires, assigning and directing staff as needed, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Directly supervises Branch staff within branch.

OTHER DUTIES:

This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may
change at any time with or without notice.