EXCITING OPPORTUNITY: BRANCH MANAGER POSITION AT FAMILY RESOURCE HOME CARE!

We are currently hiring a Branch Manager for our Eugene office! At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

JOB SUMMARY

As the Branch Manager, you will:

• Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
• Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
• Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Assist Staffing Supervisors: Help schedule caregivers with clients as needed.
• Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
• Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.
• And More!

MINIMUM QUALIFICATIONS

• Education: Bachelor’s degree (or extensive industry and management experience).
• Experience: 2-5 years of managing a team of 5 or more individuals.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

PREFERRED QUALIFICATIONS

• Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
• Healthcare Management Degree: Helpful for understanding industry standards.

Please refer the Job description for details