• Company: FedEx Express Australia Pty Limited
• Category: Facility Operations
• Employment Type: Full Time
• Worker Sub-Type: Regular
• Scheduled Weekly Hours:
• Posting End Date:
• Remote: No
• Location: 19 Len Shield Street, Mackay, QLD 4740, Australia

EXPERIENCE REQUIRED

• Relevant experience in an operations environment
• Knowledge of optimisation processes
• Knowledge of the business levers, processes, structures and finance
• Good knowledge of Operations processes and related technology
• Proven track record of continuous improvement
• Ability to realise concepts in a can-do mentality;
• Understands communication requirements in a multi-cultural environment.
• Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
• Professional certification or equivalent level of experience
• People management experience

An exciting opportunity has become available for an Operations Supervisor (formal FedEx title) to manage the operations at our Mackay station. Reporting to the Regional Deputy Manager, this crucial role will be responsible for handling all FedEx/TNT products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important.

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and teambuilding in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practises implementation
• Initiate and Implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programmes and people development strategies