Branch Manager at Five Star Bank

Chico, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

36.0

Posted On

25 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Branch Operations, Staff Management, Customer Service, Compliance, Account Maintenance, Financial Reporting, Problem Solving, Communication, Attention To Detail, Risk Management, Teamwork, Organizational Skills

Industry

Banking

Description

Description Who We Are Five Star Bank is an award-winning and high performing $5 Billion community business bank operating through 9 offices - 5 in the Capital Region, 1 in Chico, 1 in Redding, 2 in the San Francisco Bay Area, as well as administration offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. Position Overview The Branch Manager is responsible for overseeing the daily operations of the branch and ensuring an exemplary customer service experience. This role involves overseeing transactions, account maintenance, and supporting branch operations while adhering to company policies and regulations. Essential Job Functions Manages and trains staff on daily responsibilities, policies, and procedures Process all deposits and withdrawals transactions, ensuring accuracy and compliance Open new accounts and perform necessary account maintenance Complete daily tasks efficiently and on time Identify and resolve issues by examining relevant documents and records Approve transactions and utilizes signing authority within delegated limits Report on unusual and suspicious activity to the BSA Officer or Designee Assist operations staff and management with development and implementation of new policies and procedures Provide branch coverage as needed during staff absences that would cause an office to have less than the minimum number of people required to operate for the day Adhere to Five Star Bank policies and procedures Process all courier/mail/ATM and night drop deposits, as well as telephone/fax transfers Process all over-the-counter deposits and withdrawals Process wire transfers Process loan payments and balance teller cash drawer daily Complete research requests for customers and reconcile Ban Control accounts daily Balance Branch Cash Recap Comply with all Anti-Money Laundering Laws and Regulations Complete file maintenance, change of addresses, and order checks and deposit slips Verify monthly certifications and manage new account signer changes Ensure GL and bank control balances are accurate Complete daily NSF/Non-Post Items and reports Review call back for accuracy Order cash for the branch and manage cash shipments Open new accounts for personal and businesses Approve deposits, cash limits, outgoing wires, and review RDC and Oasis Place Reg CC holds and prepare documents Audits all new account documentation for accuracy Verifies all completed operations certifications (monthly, quarterly, semi-annually) Completes annual performance appraisals for staff Resolves/follow up of customer complaints and problems Requirements Competencies Customer/Client Focus Personal Effectiveness/Credibility Problem Solving/Analysis Teamwork Orientation Initiative Stress management/Composure Organizational Skills Technical Capacity Requirements 5 or more years of banking operations experience including management experience Thorough knowledge of all aspects of Branch Operations Working knowledge of computers including use of Word, Excel, Outlook Commitment to excellence and high standards Displays superior customer service skills Excellent written and verbal communication skills Acute attention to detail High School Diploma or equivalent Supervisory Responsibility This position has supervisory responsibilities. Physical Demands While performing the duties of this position, the employee is in regular communication, is required to use various tools or objects, and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Other Duties The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change, alter or reassign duties at any time with or without notice. EEO Statement Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other classification protected by federal, state, or local laws, regulations, or ordinances. It also prohibits retaliation for engaging in protected activity, such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to access our website, you can request reasonable accommodation by sending an email to HR@fivestarbank.com NOTE: Five Star Bank personnel are employed on an at-will basis. All employment is at-will and can be terminated with or without cause, at any time, by the Employee or by Five Star Bank for any reason or no reason whatsoever, with or without notice.

Responsibilities

The Branch Manager oversees daily branch operations, ensuring exemplary customer service and adherence to company policies and regulations. Key duties include managing staff, processing financial transactions, and maintaining accurate account documentation.