Branch Manager at Flat Branch Bank

Columbia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Communication, Problem-Solving, Decision-Making, Organization, Attention to Detail, Conflict Resolution, Time Management, Adaptability, Banking Regulations, Team Development, Operational Improvements, Financial Management, Community Engagement, Relationship Building

Industry

Financial Services

Description

Description Flat Branch Bank is the only locally owned bank in Columbia, MO. We strive to make our customers feel at home by giving them the experience they cannot find anywhere else. We’re a community-focused bank that believes great banking starts with great relationships. Our team combines professionalism with genuine care, creating a welcoming environment where customers feel valued and supported. Culture matters here. We work collaboratively, lead with integrity, and take pride in delivering thoughtful, reliable service. Whether helping with everyday needs or important financial decisions, we focus on doing the right thing for our customers and our community. Key Responsibilities Leadership & Culture Lead, coach, and develop branch staff to deliver exceptional customer service Create a positive, collaborative, and accountable work environment Participate in hiring, onboarding, scheduling, and performance evaluations Addressing employee concerns promptly and professionally Building relationships—not just managing transactions Customer Experience & Sales Serve as a visible leader and point of contact for customers Build and maintain strong customer relationships Resolve customer issues, complaints, and escalations Support deposit growth and referral of bank products and services Promote the bank’s values and reputation in the community Support staff during busy times to maintain service quality Operations & Compliance Oversee daily branch operations, including teller and platform functions Ensure compliance with all bank policies, procedures, and regulatory requirements Maintain accurate cash controls, audits, and operational reporting Ensure proper documentation, signage, and internal controls are in place Maintain branch security, safety procedures, and incident reporting Financial & Performance Management Monitor branch performance metrics and staffing efficiency Identify operational improvements and efficiencies Ensure accuracy and accountability in all transactions Community & Professional Presence Represent the bank in community events, meetings, and partnerships Support business development and community engagement initiatives Maintain a professional, welcoming branch environment Requirements Qualifications High school diploma or equivalent Previous banking or financial services experience Demonstrated leadership or supervisory experience Strong customer service and communication skills High level of integrity, discretion, and professionalism Preferred Associate or bachelor’s degree Previous branch management or assistant branch manager experience Experience with consumer or small business banking Knowledge of banking regulations and compliance standards Skills & Competencies Leadership and team development Problem-solving and decision-making Organization and attention to detail Conflict resolution and customer service excellence Time management and adaptability Computer skills (Microsoft)

Responsibilities

The Branch Manager is responsible for leading and developing branch staff to provide exceptional customer service while overseeing daily operations and ensuring compliance with bank policies. They also represent the bank in community events and support business development initiatives.