ABOUT US

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

WHAT YOU’LL BRING TO THE ROLE

• Sales and operational management experience
• Previous team leadership experience, developing a ‘One Team’, cohesive mindset
• A track record of delivering on customer service KPIs
• Demonstrated commercial acumen
• Excellent Communication skills, both written and verbal
• Strong computer literacy, including customer databases and Microsoft Office Suite

This position assumes accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

• Ensuring the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Oversee Asset Management
• Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty