Branch Manager at HBL

Bahawalpur City Tehsil, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Management, Operations Management, Administration, Customer Service, Coaching, Guidance, Regulatory Compliance, Risk Management, Fraud Prevention, Staff Hiring, Onboarding, Channel Migration, Grievance Resolution, Customer Engagement, Cost Control, Internal Audit

Industry

Banking

Description

JOB PURPOSE * Ensure fulfillment of all roles and responsibilities by all staff in the branch * Responsible to manage all activities of the branch including sales, operations, and administration * Achievement of assigned goals / targets and ensure productivity of all staff in achieving their respective targets * Ensure highest level of accuracy and professionalism is maintained across branch while providing services to the customers * Act as a consultant to customers by understanding their financial, business, transactional and investment needs, and facilitate entire branch staff in doing the same * Conduct daily morning huddle with all branch members to emphasize on the deliverables * Provide coaching and guidance to branch staff, to increase staff motivation and morale by offering job rotations and enhancement and providing appropriate training to perform their duties effectively * Remain up to date with regulatory and bank policies, procedures, services, and system to remain compliant and avoid risk factors that may hinder smooth branch operations * Responsible for building business credibility, integrity & public confidence for Bank in general & for the branch in particular * Implement effective control mechanism to nullify any possibilities of frauds, forgeries, and operational losses * Ensure all headcount of the branch is duly hired and on boarded for smooth BAU activities * Responsible to execute channel migration strategy by ensuring goals assigned to relevant staff for channel migration are successfully achieved * Responsible to ensure all customer grievances are resolved efficiently and according to customer satisfaction * Maintain effective customer engagement within the branch to improve customer relationship, boost loyalty and customer retention. * Responsible to ensure proper upkeep / maintenance of the branch by assigning activities to BOM and Floor Manager to provide comfortable look and feel. * Ensure that all branch matters not resolved in time by stakeholders are flagged to Area Management on timely basis. * Ensure the area management is consulted and informed for all matters related to branch upkeep / cost approvals * To monitor all activities in the branch are properly performed by relevant staff with daily checks and balances * Ensure that all the branch expenses are incurred within approved budget in consultation with Area Management & BOM. * Take steps to reduce cost where possible without compromising the overall decorum and ambience of the branch * Ensure that Branch reconciliation, suspense and other assets accounts are closely monitored by the staff assigned * Ensure to achieve highest standard in non-financial KPIs including Internal Audit, Internal control & Service Quality * Responsible for any additional task assigned by the line management

Responsibilities

The Branch Manager is responsible for leading all branch activities, including sales, operations, and administration, while ensuring staff meet their assigned goals and productivity targets. This role also involves acting as a consultant to customers, maintaining high levels of accuracy and professionalism, and ensuring regulatory compliance.