We have an exciting opportunity for a passionate and member-centric team member to join us as we expand into the Milwaukee market. This is more than just a role—it’s a chance to be a part of our Fox future and bring our mission of building stronger financial futures to new communities. We currently have a career opportunity for a full-time Branch Manager I at our Elm Grove- Bluemound branch!
The Branch Manager I manages the day-to-day activities of the branch team to ensure that team members are meeting established branch goals and service standards. This includes supporting and promoting the Fox purpose, mission, vision, values, and Member Experience programs and ensuring that the branch operates within staffing guidelines.

The primary responsibilities of the Branch Manager I role include but are not limited to:

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Hiring, monitoring, and supporting development for the branch team, providing daily performance and growth and development coaching to team members
• Monitoring branch goals and other performance and operational measures, and ensuring that appropriate steps are taken to correct unsatisfactory results
• Overseeing service and staffing levels of the branch, including MRO team members, to make sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Maintaining communications with the Regional Branch Manager, preparing and submitting standard reports, and attending scheduled management meetings
• Monitoring all branch activities to ensure compliance with established credit union policies and procedures
• Monitoring key products/sales within the branch office to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that team members are maximizing opportunities to sell products
• Holding team meetings to discuss areas needing improvement, changes to procedures or services, and to present general information and updates, including recognizing accomplishments and other activities of the team
• Building strong member relationships by uncovering member needs and suggesting relevant products and services; ensuring the branch team is also maintaining this high standard
• Utilizing Gallup Resources to improve the engagement of team members
• Coaching team members on their service, technical, and cross sales skills
• Ensuring branch facilities are maintained and serviced appropriately
• Acquiring training and maintaining current knowledge as a loan interviewer to help with overflow consumer lending needs at the branch
• Assisting MRO’s, MSR’s, tellers, and other departments when needed
• Committing to positively representing Fox in the community

Candidates for the Branch Manager I position should possess:

• (1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school, or relevant work experience
• Three to five years of similar or related experience
• Professional, well-developed interpersonal skills necessary for leading the team and servicing credit union members
• Strong desire to support community involvement
• Ability to communicate effectively, both verbally and in writing
• Ability to successfully resolve conflict and problem solve
• Strong time management, prioritization, and multitasking skills to meet deadlines
• Highly organized and detail oriented
• Flexible availability, including rotating Saturdays

The person hired for this position must be able to obtain and maintain registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act). If you do not currently have an NMLS registration, Fox will provide support and guidance to help you obtain it as part of your onboarding process.
Branch hours: Mon.-Fri. 8am-5:30pm, Sat. 9am-12pm
Fox Communities Credit Union is a $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Hiring, monitoring, and supporting development for the branch team, providing daily performance and growth and development coaching to team members
• Monitoring branch goals and other performance and operational measures, and ensuring that appropriate steps are taken to correct unsatisfactory results
• Overseeing service and staffing levels of the branch, including MRO team members, to make sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Maintaining communications with the Regional Branch Manager, preparing and submitting standard reports, and attending scheduled management meetings
• Monitoring all branch activities to ensure compliance with established credit union policies and procedures
• Monitoring key products/sales within the branch office to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that team members are maximizing opportunities to sell products
• Holding team meetings to discuss areas needing improvement, changes to procedures or services, and to present general information and updates, including recognizing accomplishments and other activities of the team
• Building strong member relationships by uncovering member needs and suggesting relevant products and services; ensuring the branch team is also maintaining this high standard
• Utilizing Gallup Resources to improve the engagement of team members
• Coaching team members on their service, technical, and cross sales skills
• Ensuring branch facilities are maintained and serviced appropriately
• Acquiring training and maintaining current knowledge as a loan interviewer to help with overflow consumer lending needs at the branch
• Assisting MRO’s, MSR’s, tellers, and other departments when needed
• Committing to positively representing Fox in the communit