About the role

Job introduction

Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart.

We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Southport branch.

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

Together, you can help us build a better Society!

What You Will Be Doing as a Branch Manager

• Lead, motivate and develop a team of customer-facing colleagues to deliver exceptional service and great member outcomes.
• Create an engaging, high performing branch culture where colleagues feel supported, empowered and inspired to succeed.
• Take ownership of the branch contribution plan, driving commercial growth while maintaining outstanding service for existing members.
• Coach and develop colleagues through regular observations, one to ones and performance reviews to build capability and confidence.
• Support your team to identify customer needs and promote relevant products and services through meaningful conversations.
• Lead by example, providing hands on support to customers, serving members and conducting My Review appointments.
• Build strong relationships within the local community and ensure customers remain at the heart of everything the branch does.

What Do We Need From You

Experience leading, motivating and developing teams in a customer focused environment, whether in financial services, retail, hospitality, leisure, travel or a similar sector.

As well as:

• A proven track record of delivering excellent customer service and consistently achieving positive customer outcomes.
• Strong communication, organisation and time management skills, with the ability to prioritise effectively in a busy environment.
• A passion for coaching and developing others, creating an inclusive and high-performing culture where colleagues can thrive.
• A commercial mindset, with the ability to identify growth opportunities while always putting customers' needs first.
• Confidence, resilience and strong stakeholder management skills, with the ability to build effective relationships and lead positively through change.

Financial Services Experience

Previous financial services experience isn't essential. We're looking for talented people leaders from any customer-focused industry who can inspire teams, build strong customer relationships and deliver great service. In return, we'll provide the training and support needed to develop your knowledge of our products, services and the financial services sector. If you're passionate about making a positive difference to customers, colleagues and your community, we'd love to hear from you.

What Is In It For You?

The salary for this role is up to £48,000 per annum dependent on skills and experience.

The role will be working 36 hours across Monday to Saturday to support operating hours.

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer matched pension contributions – up to 10% per annum.
• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
• A commitment to training and development.
• Private medical insurance for all our colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.