Branch Manager - Luxury Dog Park at SIHAMCO

Amman, Amman, Jordan -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Leadership, Communication, People Management, Customer Service, Organizational Skills, Problem-Solving, Multitasking, Inventory Management, Vendor Relations, Pet Safety Knowledge, Dog Behavior Knowledge, Team Player, Service-Oriented Mindset, Microsoft Office, Google Workspace

Industry

Hospitality

Description

Welcome to LucaLand LucaLand is Saudi Arabia’s first and leading dog entertainment destination — a homegrown concept born from the belief that dogs deserve joyful spaces, and people deserve to experience the love they bring. First launched in 2021 at Boulevard Riyadh City during Riyadh Season, LucaLand quickly became a fan-favorite, evolving into a permanent location. Since then, we’ve expanded our footprint through key collaborations with GEA, Riyadh Season, Jeddah Season, SELA, and other national entertainment leaders. This opportunity is based in Riyadh, Saudi Arabia and provides visa+ return flights + basic salary + accommodation + transport. Join the LucaLand Family Whether you’re a pet parent, an animal lover, or a passionate professional — LucaLand welcomes you to be part of a joyful, inclusive, and compassionate journey. Together, we’re building something extraordinary — one paw at a time. Job Summary The Branch Supervisor at Luca Park is responsible for overseeing daily operations, ensuring excellent customer service, maintaining brand standards, and leading the branch team to deliver a fun, safe, and engaging experience for all visitors — both humans and their furry friends. A genuine love for dogs and comfort around them is essential for this role. Key Responsibilities: Supervise and manage the day-to-day operations of Luca Park. Ensure high standards of hygiene, safety, and guest experience in all areas. Lead, train, and motivate team members to deliver exceptional service. Handle guest inquiries, complaints, and feedback with professionalism and care. Oversee cash handling, inventory control, and daily reporting. Coordinate with the operations and marketing teams for promotions and events. Ensure proper care, comfort, and safety for visiting dogs in compliance with Luca Land’s policies. Maintain a welcoming and enjoyable atmosphere for all guests and their pets. Monitor employee performance and schedule shifts efficiently. Ensure compliance with company policies, health, and safety regulations. Education & Experience 2-4 years experience in a retail environment (eg. pet-store, veterinarian practice etc). Relevant diploma in management. Knowledge of pet safety, dog behavior, or dog park operations. Familiarity with POS systems, inventory management tools, or operations software. Passionate about pets, especially dogs. Energetic, proactive, and hands-on. Responsible and dependable. Team player with a service-oriented mindset. Skills & Competencies Strong leadership, communication, and people management skills. Fluent in English and Arabic (spoken and written). Excellent organizational and problem-solving abilities with a customer-first attitude. Able to multitask, prioritize, and remain calm in fast-paced environments. Skilled in managing schedules, budgets, inventory, and vendor relations. Passionate about guest satisfaction and enhancing the overall pet and family experience. Basic knowledge of Microsoft Office or Google Workspace. At LucaLand, we believe in creating more than just a workplace — we offer a purpose-driven, pet-loving environment where passion meets opportunity. Our team members enjoy a range of benefits designed to support their lifestyle, growth, and well-being. Benefits We Offer: ✨ Competitive salary packages ✨ Housing allowance and transportation support ✨ Medical insurance coverage ✨ Staff discounts on services and products ✨ Fun, inclusive, and pet-friendly work environment ✨ Unique experience working with dogs and themed entertainment concepts ✨ Career development and internal growth opportunities ✨ Be part of Saudi Arabia’s first and most successful dog entertainment brand Join LucaLand and be part of a joyful, compassionate, and creative journey — one paw at a time. 🐾

Responsibilities

The Branch Manager is responsible for overseeing daily operations and ensuring excellent customer service. They will lead the branch team to deliver a fun, safe, and engaging experience for all visitors.