Branch Manager - Macau (Pest Control) at Rentokil Initial Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Strategy, Operations Management, Customer Retention, Staff Management, KPI Achievement, Compliance, Productivity Enhancement, Leadership, Analytical Skills, Problem Solving, Communication Skills, Customer Service, English Proficiency, Chinese Proficiency, MS Office Proficiency

Industry

Environmental Services

Description

Responsibilities: Responsible for the formulation and implementation of sales, pricing and operations strategies to achieve branch performance targets Accountable for cash collection targets and performance for the business in line with agreed targets and timeframes including DSO Formulate and implement marketing strategy and plans to drive sales, conversion and increase market shares Drive the customer retention process amongst branch employees to ensure customer care is shared and valued principle across the business Manage frontline and office staff on routine operations including but not limited to work scheduling, service performance monitoring, field survey and coaching to ensure excellent customer services are delivered Responsible for the achievement of monthly state of service, invoice rate, turnover and productivity KPIs Ensure full compliance with the code of conduct, work procedures and local governance Enhance staff productivity, create feedback and learning culture Work location in Macau Degree holder with at least 8 years of experience in management, preferably in sales and Marketing Prior experience in service industry or sales experience in a consumer or B2B business environment is preferred Strong business acumen, mature and meticulous Excellent leadership, analytical, problem solving, communication and customer service skills Proficient in both spoken and written English and Chinese Proficient in MS Office applications including Word, Excel and Powerpoint 13-month salary Dental insurance Annual medical check up 5-day work week Paid Public Holiday Annual Leave Marital leave Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services) Offer learning & development and Training program Excellent promotion opportunities Excellent company culture Staff recognition awards

Responsibilities

The Branch Manager is responsible for formulating and implementing sales, pricing, and operations strategies to achieve performance targets. They will also manage staff and ensure compliance with company policies while enhancing customer service.