Branch Manager at Metro Fire + Security

El Paso, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fire protection systems, Team management, Profitability analysis, Quality assurance, Technical training, Safety compliance, Leadership, Communication skills, Project estimation, Payroll management, Customer service, Strategic planning, Performance management, Budgeting, Problem solving

Industry

Public Safety

Description

Description Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer. Great company culture with room to grow. The Branch Manager is responsible for, managing, training, and implementing all functions as they relate to effectiveness and profitability of all personnel in the El Paso division. Implement quality assurance programs to continuously improve customer satisfaction and provide a high level of customer service. Work with other managers, sales, technicians and other personnel as required to assure division profitability. Responsibilities Attend manager meetings and be prepared to talk about the status and needs of your division/ team Review weekly and monthly revenue/ margin goals and consistently maximize productivity of assigned field personnel Demonstrate a positive, professional, helpful attitude to all internal and external customers Actively participate in quickly resolving customer issues Hire, train, coach, discipline and/ or terminate employees Effectively establish and communicate expectations with employees Provide and ensure annual performance reviews are held with employees Update/ disseminate new policies and procedures Conduct meetings with techs and office personnel Set and maintain standards for quality and accuracy for work performed by the technicians Conduct Technical and Safety training for the development of technicians and shop personnel Communicate with estimators to review deficiencies in reports and correct errors Regularly check-in with employees to ensure employees are heard, motivated, and performing according to company standards Implement and manage the roll-out of new programs and/ or software Promote safety standards (i.e., toolbox talks, safety and training, certification, etc.) Communicate company policies and procedures to encourage understanding and compliance daily Perform additional duties as required ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned, as required by management. · Ensure proper management of accounts by verifying costs, technician hours, and parts used in servicing for accuracy. · Responsible for increasing service revenue for existing accounts with service personnel. · Evaluate direct labor costs to maintain expected gross profit margins. · Ensure technicians have all appropriate tools, paperwork and training to perform their job on a daily basis. · Technical assistance to customers, technicians, and sales. · Compare actual hours to estimated hours on projects and review discrepancies with appropriate personnel and make recommendations/implementation of new procedures as required. · Train technicians on department procedures, code and product updates. · Review and approve payroll of technicians and shop personnel on a weekly basis. Requirements Valid Driver’s License 10+ years prior work experience Prior experience working in fire protection Prior management experience Excellent verbal and written communication skills Strong leadership skills Desire and ability to work effectively as part of a team Knowledge of fire systems and tools Organized, systematic and adherent to deadlines Excellent judgement and analysis skills Preferred Knowledge working in ProfitZoom, Building Reports, and Paylocity RME-I License FEL-B License FEL - K License FAL License Foam systems Pre-action sprinkler systems Gas suppression systems – CO2 Annual Fire Pump Testing, Analyzing test results Special suppression – Halon, FM 200, Nitrogen Emergency Responder Radio Communication Systems (ERRC) holding FCC license Benefits Medical Dental Vision Paid Time Off Paid Holidays Matching 401K

Responsibilities

The Branch Manager is responsible for overseeing the effectiveness and profitability of the El Paso division by managing personnel and implementing quality assurance programs. They must also handle hiring, training, and coaching staff while ensuring compliance with safety standards and company policies.