JOB DESCRIPTION

About Us: Morrells Woodfinishes, an esteemed British company founded in 1902, is a leader in high-performance wood finishes. We have an extensive European brand presence and are proud to be a part of RPM International Inc. Our expertise lies in developing, manufacturing, and distributing a comprehensive range of high-quality wood finishes, complemented by a customised colour-matching service for paints, stains, and tinted lacquers.
Position: Trade Counter/Branch Supervisor
Job Type: Full-time, Permanent
Location: In person

JOB DESCRIPTION:

As a Trade Counter/Branch Supervisor, you will play a crucial role in our operation. In recognition of this the role attracts a base salary and quarterly commission.

Your responsibilities include:

• Accurately processing orders through the Sales Order Processing System.
• Providing exceptional customer service, whether in person, over the phone, or via email, by offering expert advice on product usage and application.
• Accurate manufacturing of Fastmatch Colour in-branch to fulfil customer requirements.
• Safely handling paint containers of varying weights (up to 30 litres).
• Adhering to our FM branch quality control system, maintaining accurate records.
• Increasing sales by promoting additional products from the Morrells range.
• Properly managing paperwork, cash receipts, and petty cash for banking.
• Ensuring optimal branch stock levels to meet customer demand while not exceeding targets.
• Maintaining a clean, tidy, secure, and safe environment for both customers and employees.
• Regularly inspecting the site and reporting any issues to the Branch Team Leader.
• Keeping records of service failures and compiling management reports as requested.
• Using appropriate personal protective equipment (PPE) at all times.

QUALIFICATIONS AND SKILLS:

Successful candidates should possess:

• Competency and confidence in using Fastmatch colour equipment (desirable)
• Experience using Microsoft Dynamics 365 Desirable
• A proven ability to work efficiently under pressure to meet customer expectations.
• Commitment to the health, safety, and well-being of co-workers and the environment.
• A willingness to adapt to changing business needs.
• A positive attitude, even in challenging situations.
• Strong team working skills.
• The ability to work independently.

EXPERIENCE:

• Retail: 1 year (preferred)
• Stock taking: 1 year (preferred)

• Accurately processing orders through the Sales Order Processing System.
• Providing exceptional customer service, whether in person, over the phone, or via email, by offering expert advice on product usage and application.
• Accurate manufacturing of Fastmatch Colour in-branch to fulfil customer requirements.
• Safely handling paint containers of varying weights (up to 30 litres).
• Adhering to our FM branch quality control system, maintaining accurate records.
• Increasing sales by promoting additional products from the Morrells range.
• Properly managing paperwork, cash receipts, and petty cash for banking.
• Ensuring optimal branch stock levels to meet customer demand while not exceeding targets.
• Maintaining a clean, tidy, secure, and safe environment for both customers and employees.
• Regularly inspecting the site and reporting any issues to the Branch Team Leader.
• Keeping records of service failures and compiling management reports as requested.
• Using appropriate personal protective equipment (PPE) at all times