Branch Manager - Mount Gambier, SA at Westpac Group

Mount Gambier, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Risk Management, Compliance, Digital First Conversations, Customer Acquisition, Service, Retention, Recruitment, Training, Performance Management, Problem-Solving, Communication, Financial Accountability, Operational Accountability

Industry

Financial Services

Description

* Full-time permanent opportunity available at Westpac’s Mount Gambier branch * Be supported to hone your leadership skills and inspire others * Get things happening for our customers – and your career * Significant leadership role with a direct impact on the community What’s the role? As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community that you're proud to call your own. You’ll be the driving force behind your branch’s overall success – holding financial, risk and operational accountability – whilst ensuring customer advocacy is at the heart of all you and your team do. Westpac Group’s Mount Gambier site is a ‘hub and spoke’ offering, serving our Millicent community also, so weekly travel to this branch is required with KMs reimbursed. It is also one of Westpac Group’s co-located branches, where BankSA and Westpac banks come together in a single physical location, enabling them to work alongside each other to continue to invest in and support local communities. Co-located branches are easily recognisable with both brands on display. This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday. How will I help? * Hold accountability for compliance and risk management – build a culture of doing the right thing * Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers * Uplift branch staff home loan referrals into the Lending team to achieve the branch’s home loan settlement targets * Drive customer acquisition, service and retention – building genuine connections with customers and the community and resolving customer concerns effectively and efficiently * Recruitment, training, retaining and performance management of frontline branch staff * Drive results that have a clear, positive and direct impact on overall branch performance What do I need? * Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential) * Proven experience of holding accountability for risk and compliance, staff performance and customer experience * High-energy, with an ability to inspire and motivate a diverse team * Experience of working to fulfil business performance targets and spur growth * Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills Why join us? We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * A variety of leave options including Culture, Lifestyle and Wellbeing leave * Tailored learning and development opportunities to help your grow your career within the bank * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives Create your future today To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/].

Responsibilities

The Branch Manager will lead the frontline banking team, holding financial, risk, and operational accountability while ensuring customer advocacy is central to all activities. Key duties include driving digital adoption, achieving home loan settlement targets, managing staff performance, and fostering community connections.