Branch Manager

at  National Bank of Canada

A career in management at National Bank means participating in the smooth running of your branch and ensuring daily listening and coaching. As Branch Manager, you are responsible for supporting and assisting the employees under your management in order to implement the Bank’s strategic vision, while allowing your team to develop professionally.

BASIC REQUIREMENTS

• Between five and ten years of experience: in management and coaching of a consulting / business development team/ in business development in the financial field
• Diploma of College Studies (DEC) and eight to ten years of experience or Bachelor’s degree related to the industry and five to seven years of experience or Master’s degree and five years of experience, depending on the level of the position
• Be a mutual fund representative (REC)
• Be responsible for the compliance of the administrative unit (RCUA) or become one within 3-6 months of hiring

• Achieve the expected financial contribution target of the branch, by identifying with your team the expected behaviors and business development activitie
• Provide personalized coaching to advisors, the Client Service Manager and the business development support team to develop their skills and support them in their career path
• Hire, develop and manage the performance of your team members
• Mobilize the team to ensure a superior customer experience
• Ensure that your team members comply with and enforce established rules of engagement for customer segmentation, SEO, transaction execution, risk management, regulatory compliance and branch operating procedures
• Act as the Business Unit Compliance Officer (AUMR) to supervise all mutual fund representatives (SCRs)
• Develop a lasting relationship with the branch’s customers, through various activities aimed at customer acquisition and retention
• Optimize service quality to small businesses, aligning advisor allocation with the branch’s market potential