JOB SUMMARY

The Branch Manager is responsible for overseeing the daily operations of the Cincinnati, OH branch, ensuring that all activities align with company policies and objectives. This role involves managing staff, enhancing customer relationships, and driving business growth. The Branch Manager plays a crucial role in maintaining compliance with industry standards while fostering a positive work environment.

SUPERVISORY REQUIREMENTS:

Must demonstrate proficient ability to directly supervise multiple employees in their location in a manner consistent with Company policies and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Supervise branch staff, providing training and performance evaluations to ensure high levels of customer service and operational efficiency.
• Manage customer relationships by addressing inquiries, resolving issues, and providing personalized service.
• Monitor branch performance metrics, preparing reports for upper management to identify areas for improvement.
• Foster a collaborative team environment that encourages professional development and employee engagement.
• Review timesheets to identify potentially avoidable overtime, and schedule personnel accordingly.
• Review all employee personnel records to update as needed.
• Review Technician on-call schedules to ensure proper coverage.
• Address behavioral issues as needed according to policy.
• Review and administer authority for all requested PTO from staff.
• Meet weekly with staff to discuss improvements, issues, and service standards.
• Complete all required Advance Online education, certification, and competency testing
• Perform and complete all job functions for all the positions managed.
• Complete competencies for delivery technician, and warehouse positions.
• Maintain all personnel files, patient medical records, and contracts, and keep filed in a secured area.
• Review emergency procedure policy with all staff and document accordingly annually.
• Review HIPPA procedures annually with all staff and document accordingly annually.
• In-service all NHME personnel on proper respiratory therapy protocol.
• Observe company protocol and policy regarding Respiratory Therapy.
• Train all staff how to communicate about respiratory intensive situations.
• Review computer software to ensure all orders are being completed in a timely fashion.
• Coordinate staff in the event of a disaster according to procedure.
• Review all route sheets/ inspections sheets to ensure they are logistically accurate according to procedure and DOT regulations.
• Assure all techs are compliant with State and Federal DOT regulations
• Assure all possible new technicians meet minimum DOT and company standard requirements
• Maintain service records of all company vehicles and all vehicles meet DOT and State codes.
• Assure strong relationship with Hospice accounts/visiting and strong communications
• Review/follow up on all Hospice or Family complaints
• Review completed route sheets to identify productive and non-productive technicians.
• Review lost equipment report to ensure prompt steps are taken to resolve and locate equipment.
• Review rental equipment report for accurate billing of special items and timely pick of equipment no longer needed.
• Assure hospice discharge reports are received, reviewed, and followed-up regarding specific patients.
• Review monthly accurate billing and invoices for location.
• Assure personnel are providing adequate patient education and patient surveys.
• Code invoices received from corporate and resubmit in a prompt manner.
• Generate reports and collect data to complete monthly operating reports (MORs) as required.
• Oversee ongoing processes for equipment-scheduled services and assure compliance with standards.
• Audit office continuously on HQAA standards and compliance and oversee safety plan.
• Report all accidents/incidents to corporate in a timely manner
• Update all posted signs, forms, lists, and contact information as needed.
• Arrange all services needed for the office, warehouse, and vehicles.
• Please be aware that this is not an all inclusive of duties and/or responsibilities.